Welcome to Spelthorne Borough Council's interactive online services. We value your privacy and security, so all transactions with the Council use 128 bit encryption to protect your personal details when they are transmitted over the internet.
Some services provided require you to obtain a PIN from the Council before you use them for the first time, for instance to access and view your own Council Tax, Business Rate or Benefit Account details.
To access a domestic property band or a business rateable value a PIN is not required. You need only log onto the appropriate service below. |
Interactive services are available for the following:
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IF YOU ARE A NEW USER AND WISH TO VIEW YOUR PERSONAL INTERACTIVE ONLINE DETAILS, PLEASE FOLLOW THE INSTRUCTIONS BELOW.
- You need a User ID and Password to view your account details. This password will initially be a Personal Identification Number (PIN) which will be issued by the Council's Revenues Services upon request.
- To obtain a PIN you should email us at ctax@spelthorne.gov.uk
- Staff are available during office hours weekdays from 8.00am to 6.00pm (5.00pm Fridays), to deal with your requests. You will be asked certain questions regarding your account and subject to a satisfactory reply a PIN will be issued by post to you.
- Upon receipt of your PIN and registering (as explained below), you can commence using the Council's Interactive facilities to browse your personal information.
REGISTERING ON THE INTERACTIVE SERVICES WEBSITE
REGISTERING only takes a couple of minutes. Just enter your basic contact details and choose a username and password. We will not pass on your details to any third party.
WHAT YOU CAN DO IF YOU HAVE REGISTERED AS ABOVE AND HAVE APPLIED TO THE COUNCIL AND RECEIVED YOUR PIN
YOU CAN 'LOGIN' THEN VIEW :
- Your own account information. This includes current balances and any payments made.
- How your bill was calculated.
- Details of any allowances and reliefs granted.
- Your future payment schedules and other ways to pay.
- Your future payment schedules and other ways to pay.
- Bills, reminders and other correspondence sent to you.
- If you receive Housing or Council Tax Benefit, you can view your details or if you are a landlord, view your tenant details.
- Business Ratepayers can view their Rateable Value History.
A FULL EXPLANATION OF HOW TO ACCESS THE INTERACTIVE FACILITIES WILL BE SENT WHEN YOU RECEIVE YOUR PIN
FURTHER DETAILS CAN BE OBTAINED FROM THE COUNCIL'S REVENUES SERVICES (email address above) |
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